Delivering Results That Matter: Transforming Public Services Through Lean Management

By Haneef Chagani

Featuring global public sector leaders who are using Lean management strategically to achieve results, the book provides a practical, disciplined approach for transforming public services to add value for the customer who uses the services, the employee who provides those services, and the taxpayer who pays for them. Delivering Results That Matter advocates Lean management as a practical, disciplined approach to the transformation of public services. It strikes new ground in the public sector management literature by providing advice to public sector managers on how Lean, a business philosophy used extensively in the private sector, can be applied in a public sector context to renew and refresh public services as well as drive mindset and behavior changes that promote performance and customer service. Using a multitude of case studies from around the world, Delivering Results That Matter demonstrates how Lean management can transform public sector performance while controlling costs. It shows how programs, services, and processes can be made better, safer, and more efficient; with citizens receiving the quality services they need and expect. Lean management enhances what managers and their teams do, how they do it, and the tools they use in day-to-day service delivery. Lean can help governments increase transparency, demonstrate accountability, and do more with less. It can be a key mechanism for governments to solicit fresh, new, and different ideas which challenge the status quo and lead to innovation. It can also help governments work horizontally to address and manage issues that span multiple ministries or departments. Savings achieved through increased efficiency can be reinvested to other strategic priorities. Lean management adds value for the customer who uses public services, the employee who provide those services, and the taxpayer who pays for them.

• Format: Paperback
• Language: English
• ISBN: 1984010190
• ISBN13: 9781984010193
• Release Date: January 2018
• Publisher: CreateSpace Independent Publishing Platform
• Length: 152 Pages
• Weight: 0.45 lbs.
• Dimensions: 9.0" x 0.3" x 6.0"