Delivering and Measuring Customer Service: This Isn't Rocket Surgery!: Practical Reflections on the Most Important Thing Your Business Can Do

by Richard D. Hanks

Stephen R. Covey called this, "THE FINEST BOOK ON CUSTOMER SERVICE I'VE READ." Finally, a book that focuses on the practicalities and common sense of taking care of customers, measuring their... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0578046040
• ISBN13: 9780578046044
• Release Date: March 2010
• Publisher: Duff Road Endeavors
• Length: 204 Pages
• Weight: 1.05 lbs.