Delight Me...The Ten Commandments of Customer Service

by John L. Stanton and Richard J. George

No Synopsis Available.

• Format: Paperback
• Language: English
• ISBN: 0964265737
• ISBN13: 9780964265738
• Release Date: January 1997
• Publisher: Raphel Marketing
• Length: 230 Pages
• Weight: 0.70 lbs.

Customer Reviews

Customer Service is treated as a strategy not a tactic

This book suggests that all business activity must be to delight a customer. Profit is the reeward for doing a good job. not the objective. The book has a number of worksheet that I completed and it really helped me do a better job at serving the customer. I wasn't just excited to serve the customer I had tools to make it happen.