Defusing Hostile Customers Workbook (Third Edition2010): A Self-Instructional Workbook For Public Sector Employees

by Robert Bacal

Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government customers even when they are abusive set limits for angry customers and enforce them for mutual benefit Government and public sector departments and employees often deal with angry, irate, upset, manipulative, and aggressive citizens...

• Format: Paperback
• Language: English
• ISBN: 1450585744
• ISBN13: 9781450585743
• Release Date: April 2010
• Publisher: Createspace Independent Publishing Platform
• Length: 192 Pages
• Weight: 0.86 lbs.
• Dimensions: 0.4" x 8.0" x 10.0"