Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points

By Jason Fried and Matthew Linderman

Defensive design is like defensive driving brought to the Web. Good site defense can make or break the customer experience. This book shows the right (and wrong) ways to get defensive, offers guidelines to prevent errors and rescue customers if a breakdown occurs.It also shows you how to evaluate and improve your own site's defensive design. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 073571410X
• ISBN13: 9780735714106
• Release Date: January 2004
• Publisher: New Riders Publishing
• Length: 246 Pages
• Weight: 0.95 lbs.
• Dimensions: 0.5" x 7.1" x 9.0"