Dealing with the Tough Stuff: How to Achieve Results from Key Conversations

by Alison Hill, Sean Richardson, Darren Hill

Book Overview

A practical toolkit for handling workplace conflict and difficult conversations

Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour -- both verbal and nonverbal -- this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that...

• Format: Paperback
• Language: English
• ISBN: 0730327000
• ISBN13: 9780730327004
• Release Date: May 2016
• Publisher: Wiley
• Length: 272 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.6" x 5.4" x 8.4"