Dealing With Difficult People

by Rhonda Scharf

Whether you have to handle a customer who shouts at you for doing your job, or a team member who takes credit for your ideas, this book will show you ways to stop falling victim to those difficult people who make life miserable for the rest of us.

Rhonda Scharf is a professional speaker, trainer and author who (sadly) has quite a bit of experience dealing with difficult people. She shares her experience, skills and techniques in a real-life...

• Format: Paperback
• Language: English
• ISBN: 0968462626
• ISBN13: 9780968462621
• Release Date: June 2013
• Publisher: Rhonda Scharf
• Length: 70 Pages
• Weight: 0.17 lbs.
• Dimensions: 0.1" x 5.0" x 8.0"