Dealing with Difficult People

by Karen Mannering

An unavoidable aspect of working life, dealing with difficult people can have a major impact on?one's career and well-being. This book, written by a leading expert with years of practical experience, will provide the tools to be able to deal with all types of working relationship. Areas covered include how to define a difficult person; how to read body language and other unspoken messages; how to deal with difficult employees, colleagues, and bosses;...

• Format: Paperback
• Language: English
• ISBN: 0340946512
• ISBN13: 9780340946510
• Release Date: April 2009
• Publisher: Hodder & Stoughton
• Length: 190 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.6" x 5.0" x 7.7"