Dealing with Difficult People

by Tony Schwartz, Harvard Business Review, Mark Gerzon

Book Overview

Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the...

• Format: Paperback
• Language: English
• ISBN: 1633696081
• ISBN13: 9781633696082
• Release Date: May 2018
• Publisher: Harvard Business Review Press
• Length: 160 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.6" x 4.9" x 6.9"