Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations

by Bob Pike and Arch Dave

Book Overview

If you deal with difficult participants in your training sessions, you know the destructive effect they can have on their ownlearning, as well as on the group's learning process. This helpfulguide book provides you with the knowledge and skills needed todeal with almost any difficult participant.

You'll learn first how to identify the types of difficultparticipants, and then how to decide which technique (127 in all)is best suited for dealing...

• Format: Paperback
• Language: English
• ISBN: 078791116X
• ISBN13: 9780787911164
• Release Date: September 1997
• Publisher: Pfeiffer
• Length: 128 Pages
• Weight: 0.56 lbs.
• Dimensions: 0.4" x 7.0" x 9.2"

Customer Reviews

Useful for the Novice

Four or five stars is what I would give depending upon your level of knowledge and experience in training. For the person new to training, this may well be an invaluable source to handle situations normally learned after years of experience. It may also be a valuable source for people who have not been very good at training, and have not been positive role models for years. For these people, the cost is well worth it. For those with a great deal of positive learning and experience, it may be nothing more than a review or validation of what they are already doing. Those people will also lament the high cost.

Easy to read, with specific and realistic examples!

A great way to quickly pick up ideas for those problem people in EVERY classroom. I train technology and, although this book is not necessarily geared toward technology training, I believe I can easily apply these strategies in my sessions. Thanks Bob & Dave!