Customers: Arriving with a History and Leaving with an Experience - How to Build Your Sales, Service or Help Desk Call Center to

by Andrew J. Waite

No Synopsis Available.

• Format: Paperback
• Language: English
• ISBN: 0936648848
• ISBN13: 9780936648842
• Release Date: March 1996
• Publisher: CMP Books
• Length: 380 Pages
• Weight: 1.13 lbs.
• Dimensions: 0.8" x 6.0" x 9.0"

Customer Reviews

Customers:

This book will teach you how to create an excellent call center for employees and/or customers. It will help you choose the right help desk software, the best help desk equipment and find the right employees. The book contains in-depth interviews with successful help desk mangers, hundreds of tips for choosing the right system and a 40-page guide detailing help desk systems (i.e. ones available today) and their prices. The Complete Help Desk Guide also covers outsourcing, tools with artificial intelligence, incorporating technologies like ACDs and IVR systems and providing support electronically. A great book for creating a help desk or re-evaluating an existing one.