Customer Surveying: A Guidebook for Service Managers

By Frederick C. Van Bennekom

"Customer Surveying: A Guidebook for Service Managers" is written to assist the services manager to effectively plan and manage a survey project. It is not an encyclopedia on the subject of surveying... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0971340609
• ISBN13: 9780971340602
• Release Date: February 2002
• Publisher: Customer Service Press
• Length: 256 Pages
• Weight: 0.96 lbs.
• Dimensions: 0.8" x 6.0" x 8.9"