Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

by Stephen Coscia

Book Overview

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1578200466
• ISBN13: 9781578200467
• Release Date: November 1999
• Publisher: CRC Press
• Length: 144 Pages
• Weight: 0.52 lbs.
• Dimensions: 0.4" x 6.0" x 9.1"

Customer Reviews

Must have for a customer service representative

This is a good book to read, if you plan to get into the customer service field, and work with customers on the phone. The book teaches you techniques that can help you solve problems, control your anger, calm the customer down, and a host of things; but you will have to buy the book to learn more.