Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

by Stephen Coscia

Book Overview

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;

• Format: Hardcover
• Language: English
• ISBN: 1138412228
• ISBN13: 9781138412224
• Release Date: July 2017
• Publisher: CRC Press
• Length: 144 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.5" x 6.1" x 9.0"