Customer Service: New Rules for a Social Media World

by Peter Shankman

Use Social and Viral Technologies to Supercharge your Customer Service! Using social media, you can deliver amazing customer service-and generate an army of fans who'll promote you in good times, and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 078974709X
• ISBN13: 9780789747099
• Release Date: December 2010
• Publisher: Que
• Length: 189 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.5" x 6.1" x 9.0"