Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results

by Renée Evenson and Mary Louise Kelly

Book Overview

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Ren e Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers...

• Format: Paperback
• Language: English
• ISBN: 0814417159
• ISBN13: 9780814417157
• Release Date: September 2011
• Publisher: Amacom
• Length: 224 Pages
• Weight: 1.05 lbs.
• Dimensions: 0.6" x 7.3" x 9.1"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher