Customer Service from the Inside Out Made Easy

by Paul Levesque

A how-to manual for creating a customer experience. It teaches you how to motivate your employees to personally focus on customer satisfaction, creating a chain reaction of contagious enthusiasm that... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1932531912
• ISBN13: 9781932531916
• Release Date: February 2006
• Publisher: Entrepreneur Press
• Length: 230 Pages
• Weight: 1.00 lbs.
• Dimensions: 0.6" x 7.4" x 9.3"

Customer Reviews

Customer Service From the Inside Out Made Easy

What a fountain of Customer Service wisdom. I read it cover to cover in one day and night. I have been in Hospitality and work training for over 25 years, always looking how to improve Customer Service to make a lot of happy customers for variouse businesses. Look no further. This is it. A-Z, step-by-step, Customer service manual. Thank you Paul.

A Customer Service Approach Beyond All Others

Paul Levesque asks...are your demotivated employees demotivated 24 hours a day or just when they come to work? How profound- yet think about it. What is it about some organizations that their employees are in love with their jobs? And their customers are in love with them? Find out by reading and digesting every word of this book! Indeed, any organization with a values-driven senior team can build a "Flashpoint" business of contagious enthusiasm that will lead to a strong competitive advantage and corporate results beyond expectations! Having worked with many models to help organizations turn their strategies into high performing results, there is nothing that compares to this approach. The Flashpoint model is truly beyond all others. From the strategic to the tactical, Paul covers every angle to give you the tools to build your own Flashpoint business. One of the most profound learnings in the book is the case Paul builds for the leader's single focus: that is to maintain the overlap between motivating employees (by developing their Perception of Purpose) and delighting customers (by expanding their Perception of Value). Once you understand this relationship, you understand what makes some organizations rise (consistently) above all others. This book is both light and fun and at the same time, ultra serious. It will make you nod your head (when the obvious becomes obvious) chuckle ( given all the humour and wit), wince (when you realize that you have fallen into that particular trap) and rise out of your seat- when you can't wait to get started with the multitude of ideas and road maps that are contained within the pages. With this approach, you can create a "Flashpoint" business that will enrich your life and the lives of your employees, customers and the community your serve. Use this book as the base to make it all happen. Paul has created a MUST READ book. Mark his words!

This book spells out the steps to customer focus and backs them up with real case studies.

I was lead to this book after reading articles by the author about customer service that appeared on MSNBC.com. What a great find! The book outlines a step-by-step process that you can implement in any organization, and gives great facilitation tips. Even if your organization is not ready for the complete process yet, Levesque gives you so many pointers, that there are numerous things you can start doing today in an informal way that will make a difference to your customers' experience and your employees' morale immediately. I loved the supporting case studies; they show that this approach can work in businesses of any size. (I can't wait to visit the burger restaurant and experience a Flashpoint Business firsthand). Five stars for this book.

Beyond Theory - Refreshing and Timely!

This is a muscular book-no waste or excess verbiage-just common sense, practical ideas for improving customer service. The author is witty, cogent and direct in his advice. Pound for pound this is the best book I have read on the subject, especially for any small to mid-sized business. At a time when customer service has become an afterthought and automated voice labyrinths try the soul of even the most patient customer, Levesque's book is refreshing and timely. His message is eternal: customer service, leading to customer loyalty, is the only real sustainable competitive advantage. Levesque takes us beyond theory with step-by-step requirements while emphasizing superior service has a powerful spiritual dimension associated with it in providing work with higher purpose and personal meaning. This one is worth reading.

An International A-Z in Customer Service for the Entrepreneur

Paul Levesque's new book is a practical and funny guide to the art of customer service, especially for the small business owner, whether in North American, Britain or Ireland. His passion for the topic of "Service" is demonstrated in his extemporaneous photos and hilarious anecdotes. He offers a wealth of research ranging from on-the-site interviews to his vast repertoire of letters. Levesque's models of the factors that create customer delight, and his detailed step-by-step processes of how to "wow" the customer, make this a practical working guide for the busy entrepreneur and his or her staff. Easy for any Company to launch its own series of customer delight discussions. Best of all, this book is a tribute to small businesses everywhere, who are dedicated to public good works in the community, and to the creation of happy customers. The author has carefully selected a fascinating variety of businesses, through products ranging from Mr. Potato Head to the best burgers ever , (Yes, Webers, I love those burgers). A recommended, practical, and useful guide to the art of customer service for a Company of any size.