Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience

by Wendy Leebov

Book Overview

Providing great customer service in healthcare is an ongoing challenge.This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1479364053
• ISBN13: 9781479364053
• Release Date: October 2012
• Publisher: Createspace Independent Publishing Platform
• Length: 64 Pages
• Weight: 0.25 lbs.
• Dimensions: 0.3" x 5.8" x 8.8"