Customer Service for Hospitality and Tourism

by Simon Hudson, Louise Hudson, Louise Hudson

Book Overview

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1908999349
• ISBN13: 9781908999344
• Release Date: November 2012
• Publisher: Not Avail
• Length: 304 Pages
• Weight: 1.50 lbs.
• Dimensions: 0.9" x 7.4" x 9.6"