Customer Service for Home Builders

by Carol Smith

"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service...

• Format: Paperback
• Language: English
• ISBN: 0867185627
• ISBN13: 9780867185621
• Release Date: January 2003
• Publisher: Builderbooks
• Length: 128 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.4" x 6.9" x 9.9"