Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and Usaa

by Fred Wiersema

Imagine a company that receives five times as many letters of praise as complaints. Picture a business for which tens of thousands of customers line up, unsolicited, to open an account. Think of a global corporation that continues to set record earnings year after year, despite increasingly heavy competition. Then envision knowing the keys to these companies' successes--and using them to your company's benefit.

Southwest Airlines, Charles Schwab,...

• Format: Hardcover
• Language: English
• ISBN: 0887307728
• ISBN13: 9780887307720
• Release Date: August 1998
• Publisher: Harper Business
• Length: 256 Pages
• Weight: 1.05 lbs.
• Dimensions: 0.9" x 6.1" x 9.3"