Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny

by Matt McConnell and Jon Anton

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• Format: Paperback
• Language: English
• ISBN: 0971965269
• ISBN13: 9780971965263
• Release Date: April 2003
• Publisher: The Anton Press
• Length: 166 Pages
• Weight: 0.64 lbs.