Customer Service and the Telephone

by Dennis Becker and Paula Becker

The Business Skills Express Series covers a broad range of key business skills and topics in a fast, interactive format that should appeal to employees, managers and trainers alike. These authoritative books deliver training and give readers new ways to increase productivity and career satisfaction. This book covers customer service and the telephone.

• Format: Paperback
• Language: English
• ISBN: 0786302240
• ISBN13: 9780786302246
• Release Date: May 1994
• Publisher: McGraw-Hill Companies
• Length: 100 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.3" x 7.4" x 9.1"