Customer Service: A How-To-Do-It Manual for Librarians

by Suzanne Walters

This acclaimed manual helps you to build a customer service orientation in your library by working through the issues and outlining the necessary steps. Walters targets all the essential issues,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 155570137X
• ISBN13: 9781555701376
• Release Date: January 1994
• Publisher: Neal-Schuman Publishers
• Length: 115 Pages
• Weight: 0.79 lbs.
• Dimensions: 0.3" x 8.6" x 11.0"