Customer Service 2020: Assessing Your Contact Center

by Michael Cusack and Michael Cusack

This book will tell you exactly how to conduct an assessment of your contact center with 2020 vision. Using key areas of focus to include efficiency, effectiveness, capability and competitive... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1720547289
• ISBN13: 9781720547280
• Release Date: June 2018
• Publisher: Createspace Independent Publishing Platform
• Length: 318 Pages
• Weight: 0.94 lbs.
• Dimensions: 0.7" x 6.0" x 9.0"