Crisp: Customer Satisfaction, Third Edition: Practical Tools for Building Important Relationships

by Dru Scott Decker and Dru Scott

Everyone talks about customer service these days but the concrete issue behind the topic is customer satisfaction. This book contends that part of the problem lies with our focus on technical skills... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1560525231
• ISBN13: 9781560525233
• Release Date: January 2000
• Publisher: Axzo Press
• Length: 120 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.3" x 8.0" x 10.0"