Customer Relationship Management: The Bottom Line to Optimizing Your Roi (Neteffect Series)

by Jon Anton and Natalie L. Petouhoff

\\1\textformat=02> Cutting-edge in perspective, this book presents innovative proven methods for determining whether a CRM strategy for changing the way a. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0130990698
• ISBN13: 9780130990693
• Release Date: January 2001
• Publisher: Prentice Hall
• Length: 254 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.6" x 7.1" x 9.2"