Customer Relation Managing Ess

by Thomas Boehm, John Gosney, Thomas P. Boehm

As e-business grows, customer service and customer service management are becoming more of an issue. This book seeks to show the circular relationship between suppliers, technology and customers, which together provide the infrastructure for customer support in an e-business environment.

• Format: Hardcover
• Language: English
• ISBN: 0761528458
• ISBN13: 9780761528456
• Release Date: October 2000
• Publisher: Premier Press
• Length: 450 Pages
• Weight: 1.60 lbs.
• Dimensions: 1.0" x 7.7" x 9.4"