Customer Magic - The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

by Joseph A Michelli

Book Overview

Customer Magic--The Macquarie Way shines a light on how an Australian technology company grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company. In a market notorious for underserving and overcharging customers, Macquarie Technology harnessed the magic of customer experience to achieve seemingly impossible customer-centric results and become world leaders in delivering award-winning customer experience.

This...

• Format: Paperback
• Language: English
• ISBN: B0CSH16NTH
• ISBN13: 9798874631109
• Release Date: May 2024
• Publisher: Blackstone Publishing
• Length: 202 Pages
• Weight: 0.50 lbs.
• Dimensions: 0.9" x 5.4" x 8.4"