Customer Loyalty and Success

by James J. Lynch

Book Overview

Tomorrow's Customer is here today - The Customer as Carer - The Customer as a Resource - The Customer as a Change-Driver - The Customer as Experience-Shaper - Customer Input Management - Managing Synchronicity - Managing Symbiosis - Managing the Value Dimension - Moving Beyond Customer Care

• Format: Hardcover
• Language: English
• ISBN: 0333639103
• ISBN13: 9780333639108
• Release Date: June 1995
• Publisher: Palgrave MacMillan
• Length: 292 Pages
• Weight: 1.19 lbs.
• Dimensions: 0.8" x 5.5" x 8.5"