Customer-Focused Quality

by Thomas Hinton

In today's competitive global environment, companies, government agencies, and nonprofit organizations can't afford not to be quality-oriented. This guide provides all the tools you need to increase... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 013189630X
• ISBN13: 9780131896307
• Release Date: September 1993
• Publisher: Prentice Hall
• Length: 273 Pages
• Weight: 1.35 lbs.
• Dimensions: 1.2" x 6.3" x 9.3"

Customer Reviews

Not only to be read, but to be practiced!

This was a text that was required reading when I was in college. Now a manager of a tech support help desk for a software company, it is my strongest guiding light! Quick read, with tons of "tools". Once learned, these tools can be implemented into any business. Do your employees a favor, and keep them - read, implement and practice.