Customer Experience

by James Seligman

A book that provides the theory and practice of Customer Experience or CEM. The content explains to the reader the importance of customer loyalty and lifetime value and its bottom-line impact.

Practical examples are included on building the customer experience journey and going beyond expectations, building a strong relationship between the seller and the buyer.

• Format: Paperback
• Language: English
• ISBN: B09N7XZ72P
• ISBN13: 9798201280406
• Release Date: August 2021
• Publisher: James Seligman
• Length: 480 Pages
• Weight: 1.21 lbs.
• Dimensions: 1.0" x 5.5" x 8.5"