Customer Experience: Future Trends and Insights

by Colin Shaw, Steven Walden, Qaalfa Dibeehi, et al.

Book Overview

Emerging Trends in Customer Experience The Brain in the Customer Experience Neuro-Business Models Practical Neuro-Experience for Today The Future of Neuro-Experience The New Field of Experience Psychology and Its Application The Core Principles and Benefits How To Change Your Organization Over the Next Few Years...The Seeds of Revolution Embracing the Revolution Through Building Trust How To Join the Revolution

• Format: Paperback
• Language: English
• ISBN: 1349320277
• ISBN13: 9781349320271
• Release Date: September 2010
• Publisher: Palgrave MacMillan
• Length: 199 Pages
• Weight: 0.69 lbs.
• Dimensions: 0.5" x 6.1" x 9.2"