Customer Experience Excellence: The Six Pillars of Growth

by David Conway and Tim Knight

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement . Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is...

• Format: Hardcover
• Language: English
• ISBN: 1398601055
• ISBN13: 9781398601055
• Release Date: August 2021
• Publisher: Kogan Page
• Length: 272 Pages
• Weight: 1.23 lbs.
• Dimensions: 0.9" x 6.1" x 9.2"