Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company

By Christopher K. Ahoy

A complete user's guide to top management tools that maximise the effectiveness of customer operations, Christopher Ahoy's uniquely developed approach aims to maximise the efficiency of... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0071608311
• ISBN13: 9780071608312
• Release Date: December 2008
• Publisher: McGraw-Hill
• Length: 272 Pages
• Weight: 1.25 lbs.
• Dimensions: 1.0" x 5.1" x 9.1"