Customer-Driven Healthcare: Qfd for Process Improvement and Cost Reduction

By John Terninko and Ed Chaplin

Chaplin, medical director at Continental Rehabilitation Hospital in San Diego, and Terninko, a QFD trainer and consultant, explain how Quality Function Deployment (QFD) can help health care organizations adapt to the changing competitive environment by listening to customer needs and designing initiatives that will satisfy customers. Well over 100

• Format: Hardcover
• Language: English
• ISBN: 0873894715
• ISBN13: 9780873894715
• Release Date: January 2000
• Publisher: ASQ Quality Press
• Length: 316 Pages