Customer Care Excellence: Create an Effective Customer Service Strategy

by Sarah Cook

Book Overview

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0749437928
• ISBN13: 9780749437923
• Release Date: August 2002
• Publisher: Kogan Page
• Length: 248 Pages
• Weight: 0.79 lbs.
• Dimensions: 0.6" x 6.0" x 9.3"