CTI in Action

by David Howard and Rob Walters

Computer telephony integration (CTI) is a rapidly developing technology area which acts as a bridge between the two most commonly used business tools - the telephone and the computer. This is the first book to consider CTI primarily from a business perspective. It considers the areas of business where the use of CTI is particularly appropriate and reviews the various system architectures which are currently available, specifically in relation to various...

• Format: Hardcover
• Language: English
• ISBN: 0471968242
• ISBN13: 9780471968245
• Release Date: September 1997
• Publisher: Wiley
• Length: 346 Pages
• Weight: 1.82 lbs.
• Dimensions: 1.0" x 7.7" x 10.2"