Crowning the Customer: How to Become Customer Driven

by Feargal Quinn

Book Overview

What can the owner of an Irish supermarket chain teach anyone about customer service? is the opening sentence in Feargals best-seller. Obviously he can teach them a lot. More than 25,000 copies sold!... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0962480827
• ISBN13: 9780962480829
• Release Date: January 1992
• Publisher: Raphel Marketing.
• Length: 159 Pages
• Weight: 0.80 lbs.

Customer Reviews

This book is THE origin of a movement that span tomorrow

This guy invented everything there is to know about REAl Customer satisfaction , and way ahead of Harvard or other gurus. The principle he illustrate in this book are valid for tomorrow. I bought multiple copies of the book , and I am giving it as a gift to everybody who claim to understand customer care.

To whom it may concern

First of all, i would like to thank Mr. Quinn for his book and attention. the book is excellent i tought many thing from it. The language is very clear and has alot of advices that applicable to any businees again, tahnk you for the book with respect Sayed Omar The American Uinversity in Cairo

This is a must read for anyone involved in customer service.

This is a must read for anyone involved in customer service, especially the retail or service fields or for anyone who wants to gain a marketing edge by delivering excellent customer service. Feargal Quinn has had many years experience in supermarket retailing through his own company Superquinn and obviously loves what he does. This comes across in his book, which is easy to read and often amusing. It is also packed with no nonsense advice and terrific ideas.

a must for all customer driven businessmen

the boomerang grocer tells you how he has styled his whole business approach towards bringing the customer back and at the same time growing his team and business immeasurably. this book is a must for all customer driven businessmen, not only retailers