Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer

by William B. Martin

The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1560525991
• ISBN13: 9781560525998
• Release Date: September 2000
• Publisher: Axzo Press
• Length: 120 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.3" x 8.1" x 10.0"

Customer Reviews

Quality Customer Service

The workbook is very easy to read, follow and perform tasks, it is however a little misleading as being the "Fifty-Minute series". It would be fifty minutes if there is an instructor or someone else who has gone over the book that is doing it with you, however, if you are left on your own to navigate and perform the tasks, the time frame would be way over 50 minutes to complete the entire book.