Crisp Group Training Video: Quality Customer Service, Fourthcrisp Group Training Video: Quality Customer Service, Fourth Edition Edition

by William B. Martin

The techniques and tools covered in this video will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer's needs.

• Format: Hardcover
• Language: English
• ISBN: 1560522313
• ISBN13: 9781560522317
• Release Date: September 2000
• Publisher: Cengage Learning