Creating Customer Connections

by Jack Burke and First Last

This book offers business people a practical guide to improving their customer service functions-whether that entails a bank of representatives or a couple of partners answering their own phones. Jack... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1563431491
• ISBN13: 9781563431494
• Release Date: February 2015
• Publisher: Silver Lake Publishing
• Length: 100 Pages
• Weight: 1.74 lbs.
• Dimensions: 0.8" x 8.6" x 11.0"

Customer Reviews

Key ideas for a constant issue !

Great book for customer service passionnate, I like the fact it provides self help forms. Lots of example, well chosen reminders. This book is a delight.