Creating Consumer Loyalty in Healthcare:

by Robin Scott MacStravic

Move beyond the conventional techniques of measuring patient satisfaction and developing quality improvement plans. Learn how to not only develop consumer loyalty but how to "mine" it-encourage loyal... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1567931081
• ISBN13: 9781567931082
• Release Date: January 1999
• Publisher: Health Administration Press
• Length: 203 Pages
• Weight: 0.70 lbs.