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This book offers a hands-on approach to prepare businesses for managing the impact of technology transformation by the pragmatic, consistent, and persistent application of proven business principles and practices. Technology is rapidly transforming our businesses and our society... Read Full Overview

1. Introduction.- 2. OPEX Sourced Knowledge Worker Services.- 3. Adaptiveness and Responsiveness within Knowledge Worker Services.- 4. Resiliency within Knowledge Worker Services.- 5. Risk Management within Knowledge Worker Services.- 6. Business Architecture for Knowledge Worker... Read Full Overview