Customer Experience Measurement

by Professor Mohamed Zairi and Mohamed Zairi

The Service Excellence book series is a bundle of 13 titles that together give a complete lifecycle-oriented approach to managing and delivering services that impact significantly on the customer. The series is meant to guide organizations in every sector of the economy with building strong capabilities for first and foremost being service oriented. Secondly for putting in place the structure, processes and capabilities that will guarantee that services...

• Format: Paperback
• Language: English
• ISBN: 108027149X
• ISBN13: 9781080271498
• Release Date: July 2019
• Publisher: Independently Published
• Length: 40 Pages
• Weight: 0.26 lbs.
• Dimensions: 0.1" x 8.5" x 11.0"