Continual Service Improvement

by George Spalding

Book Overview

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0113310498
• ISBN13: 9780113310494
• Release Date: May 2007
• Publisher: Stationery Office Books (TSO)
• Length: 221 Pages
• Weight: 1.90 lbs.