Contact Us! Coursebook with Audio CD: Call Center English Skills [With CD (Audio)]

by Jane Lockwood

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according...

• Format: Paperback
• Language: English
• ISBN: 0521124735
• ISBN13: 9780521124737
• Release Date: June 2010
• Publisher: Cambridge University Press
• Length: 136 Pages
• Weight: 0.92 lbs.
• Dimensions: 0.2" x 8.2" x 11.5"