Contact Center Management: From Complaint Department to Value Center

By Jan Smets

Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.

• Format: Paperback
• Language: English
• ISBN: 9401454108
• ISBN13: 9789401454100
• Release Date: February 2019
• Publisher: Lannoo Publishers
• Length: 286 Pages
• Weight: 1.45 lbs.
• Dimensions: 0.8" x 6.6" x 9.4"