Conflict Management: A Communication Skills Approach

by Deborah Borisoff and David A. Victor

Book Overview

Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0131675036
• ISBN13: 9780131675032
• Release Date: January 1989
• Publisher: Prentice Hall
• Length: 209 Pages
• Weight: 5.15 lbs.

Customer Reviews

Conflict Management: A Communications Skills Approach

An excellent book for every manager seeking an approach to managing conflict. The book is written with the understanding that one can't always resolve conflict. However, a five step process is given which allows for it's successful managing. Through Assessment, Acknowledgement, Attitude, Action and Analysis (5A's) the reader will form a firm base to anticipate and management conflict. The chapters on gender differences, cross-cultural awareness and how writing styles cause conflict are very timely.