COMPREHENSIVE WORK READINESS and CUSTOMER SERVICE TRAINING PROGRAM: Includes: lecture content, in-class exercises with answers, personalized ... or certification/final tests, and more

by Jay Goldberg

This book is a complete program for work readiness and customer service training and can be used in a structured classroom environment or for on-the-job training. This is the instructor book with the answers to the exercises and more. What's included in this book? You get lecture content, in-class exercises, individual worksheets for participants; assessment tests with an answer key in the back of the book; competency statements with competency tracking...

• Format: Paperback
• Language: English
• ISBN: 1492804959
• ISBN13: 9781492804956
• Release Date: October 2013
• Publisher: CreateSpace Independent Publishing Platform
• Length: 288 Pages
• Weight: 1.85 lbs.
• Dimensions: 11.0" x 0.7" x 8.5"